The European Commission is scheduled to unveil new passenger mobility legislation on Wednesday (29 November), with the package aimed partly at improving passenger rights for flyers in a post-COVID world.
Travelling by plane during the pandemic was a stressful ordeal for even the most seasoned jetsetters.
Beyond the fear of catching the virus itself when entering a public area (each errant cough enough to invite alarmed stares), permissions around entering and exiting countries changed rapidly.
National health authorities kept an updated list of countries that should not be visited, lest travellers expose themselves to infection.
And in a bid to keep out infected travellers, some nations essentially shuttered their borders.
For passengers, this meant that flights could be cancelled suddenly. Naturally, this led to a torrent of refund requests from airlines already struggling with a nosedive in demand.
Customers
were often left waiting for months to receive their refund, unsure when it
would reach them. (...)
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