TDC, Denmark’s largest telecommunications provider, faced widespread
service disruptions, leaving thousands of customers unable to make
calls, including to emergency services at 112. The issue appeared to
stem from a software update implemented on Wednesday, which went awry,
according to TDC Communications Manager Lasse Bjerre Sørensen. While the
exact cause is still under investigation, Sørensen assured TV2 that the
company is reviewing its procedures to prevent similar incidents in the
future.
The outage had significant consequences. Funen Police
deployed all available patrol cars to the streets, advising residents to
approach officers directly if unable to reach police by phone.
Officials recommended that people use phones from providers other than
TDC or remove their SIM cards to call 112, as phones can connect to
emergency services without a SIM card. (...)
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